Senior hires to bolster Case Management.
Finanze® appointed Rachel Santos, as Administration Manager to run their back office and case management team. Rachel started her career working in retail, within account management and billing before moving into IT help desk support. Following which she worked in the property sector focusing on the sourcing new properties for investors, along with reaching out to owners to find properties for sale. Graduating with a degree in Programming and with further qualifications in Computer Hardware Servicing, her strengths have always been a methodical attention to detail and the ability to streamline business processes. Working as the Administration Manager for Finanze®, she oversees the Case Management team, designing and managing the onboarding process for all new customers. This ensures that new clients get the best possible service all throughout their transactions with us. For returning customers she continues to look after them, ensuring documentation is up to date and accurate and assists the business team with submitting applications to lenders. She also plays an important role in ensuring we remain compliant with the rules and regulations of both our network and the Financial Conduct Authority.
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